Restaurant Management Software Review with James Bodenstedt

Restuarant Management Software Review Video Transcript

James Bodenstedt, President & CEO at MUY! Companies: We operate about 780 restaurants across Wendy’s, Taco Bell, and Pizza Hut with revenues right at a billion dollars.

OneDataSource allows me to look at my level, all my businesses in one piece of paper. Instead of having to go to different places to see my different brands, they can aggregate it. And that’s pretty unusual in this business. To be able to aggregate all that business data from different brands, different databases into one picture that I can look at as the owner.

When I looked at other business platforms, other data providers, none of them were able to aggregate all the different brands together.

I think one of the biggest things oneVIEW gives us is the ability to tailor-make things for our leaders. So, whether it’s Pizza Hut or Taco Bell or Wendy’s, we look at metrics in somewhat different ways based on that brand. Whether it’s a drive-through oriented business or delivery-oriented business in that case, and oneVIEW has done and OneDataSource has done for us with oneVIEW, is take that data and dissect it in a way that gives us back better information to make decisions. Down to the manager level, our district managers share that information with our restaurant general managers, and we use that to look at the performance from the day before and make business decisions based on what we’re going to do going forward.

Within oneVIEW, there are triggers that are done. So, there are parameters that we’ve set with either transactions or deletions or over rings and things like that, that are done on a loss prevention basis that are triggers that give us an alert to tell us hey this is something you ought to pay attention to. So, instead of a district manager having to pour through different documents or even just a report, there are these alerts that tell us that there’s a problem that we need to be identified. We set the parameters. We choose what that alert is going to be triggered by. That’s really helpful in oneVIEW.

Well, I’ve always appreciated that OneDataSource listened to us and tried to meet our needs or exceed our needs with the different products – that they have amended things based on our request or requirements.

We’ve been able to tailor-make the product for ours and other customers’ needs and have that really help enhance the way that we look at data, and I think it’s really been a value add to us over time on how we dissect the data, how to dissect the data and make decisions based on it.